Not sure where to begin?
Premier Care Concierge provides independent aged care guidance to help families understand options, navigate My Aged Care and plan ahead across Melbourne, Geelong and the Bellarine Peninsula.
Understanding the aged care system can feel overwhelming. There are many services, funding pathways and decisions to consider, often at a time when families are already managing work, health concerns and everyday responsibilities.
We provide clear, personalised guidance to help you understand the aged care system, navigate assessments, and explore both government funded and private care options. Our role is to help you understand what may be available based on your individual circumstances and financial situation, whether you receive government support or are self funding your care.
As an independent service with no affiliation to aged care providers, our advice remains impartial and focused on what is right for you. Every conversation begins with understanding your goals, preferences and priorities so you can move forward with clarity and confidence.
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Everyday tasks starting to feel harder or taking more time than they used to
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Changes in strength, balance or mobility, or increasing concern about falls
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Subtle memory lapses or changes in thinking and concentration
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Adult children who want to help their parent but are unsure where to begin
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Busy families who simply do not have the time to research services or navigate My Aged Care
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A growing feeling that some extra support may soon be needed at home
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Feeling overwhelmed or confused about how the aged care system works
We work with older adults and families who are beginning to notice changes or feel uncertain about what support may be needed in the years ahead.
Often people come to us when they start to notice:
Why planning ahead matters
Through many years working across the aged care sector, we bring specialist knowledge and practical experience in navigating the aged care system and supporting families to plan ahead with confidence.
Experience has shown that the best outcomes occur when people understand how the system works and have a clear plan in place before care needs become urgent.
Many older Australians wish to remain living in their own home for as long as possible. This goal is more achievable when support is introduced gradually over time, rather than waiting until circumstances reach a point of crisis.
By helping you understand the options available and the steps involved, we provide the clarity needed to make informed decisions and plan for the future with confidence.
Aged Care Planning Consultation
Our service:
$380
Your consultation includes:
• A practical discussion of your living situation, health, and future goals.
• Clear explanation of the aged care and home support pathways relevant to you.
• Assessment of eligibility for government-funded programs and other supports.
• Identification of appropriate private service options where preferred.
• Discussion about My Aged Care registration and assessments.
• Strategies to support independence at home via services and modifications.
• A comprehensive written summary for you and your family to review.
• A clear, actionable roadmap outlining your next immediate steps.
• A practical checklist designed to help you stay organised and prepared for what comes
next.
60 - 90 minute personalised session
• You are new to aged care and unsure where to begin
• You are supporting a parent, family member or friend to explore aged care
• You would like to understand the options available before making any decisions
This session will be helpful if:
Common questions:
Am I eligible for support if I am self funded?
Many people assume they will not qualify if they are not receiving the Age Pension. Eligibility can be complex and varies by program. We explain what may apply to your circumstances, including supports that are not income or asset tested.
Where do I even start?
We guide you through the first steps, including understanding assessments, key processes, and the practical actions needed to get services in place.
Do I need help now, or should I wait?
Many people benefit from planning early. Understanding options ahead of time allows you to make considered decisions and maintain control over your future care.
I’m worried about my parent but I don’t live nearby. What can I do?
Supporting an ageing parent from a distance can feel overwhelming. We help families understand what services and supports are available, how the aged care system works, and what steps can be taken to ensure parents are safe and well supported at home.
Sessions can include both parents and adult children so everyone is informed and involved in planning the next steps.